Returns & Exchanges
At The Parfums, we want you to be completely enamored with your signature scent. If you are not satisfied with your purchase, you may return unopened and unused products within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online portal or contact our concierge team with your order number and the reason for your return.
Secure Packaging
Carefully place the item in its original, unopened packaging and seal it inside a protective shipping box to prevent damage.
Affix Shipping Label
Print the prepaid shipping label provided via email and attach it securely to the outside of your return package.
Receive Your Refund
Once our quality team inspects the returned fragrance, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing