Frequently Asked Questions
Everything you need to know about our luxury fragrances and order process.
Are your fragrances 100% authentic?
Yes, all products sold on The Parfums are 100% authentic and sourced directly from authorized distributors or the perfume houses themselves. We do not sell knock-offs or imitations.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for opened perfumes?
Due to health and safety regulations, we can only accept returns on unopened and sealed products within 30 days of purchase. We recommend purchasing a sample size first if you are unsure about a scent.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Please note that shipping rates and delivery times vary by destination, and customers are responsible for any local customs duties.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your perfume bottles in a cool, dark place away from direct sunlight and extreme temperature fluctuations, such as a bedroom drawer or cabinet.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.